Conference Title "The Art of Engagement & Booth Etiquette" What You Need To Know To Train Your Staff Effectively
Presenter

Presenter: Dianne Smirl, CME, Manager, Training & Education, The Portables
Moderator: Robert Perrier, Manager, Undergraduate Recruitment, Lakehead University

Abstract

No matter what size booth you exhibit in, the secret to success is the staff. 85% of exhibitor's success lies in the performance of the staff. A customer identifies your company based on their interaction and perception of your exhibit floor staff. Research has shown that employees are the most influential factor in a buyers' perceptions of a company. Most employees mean well, but do not know how to represent your company to its best advantage. With practical skills training, you can help ensure that your message is communicated as intended. Join Dianne Smirl, CME, Manager of Training & Education for this educational and informative session that will outline what you need to know before, during and after staff training in order to get the best results.
You will learn:

  • Step-by-Step guide to perfect booth interaction.
  • How to motivate staff to achieve peak performance.
  • How to change bad behavior into positive interactions
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